Return to Help Index
|Returns and Shipping|
|Do you ship to my country?|
|We ship almost everywhere, only excluding countries that have extremely high levels of credit card fraud. During checkout we'll ask for your shipping address details including country. If your country is not in the drop-down menu of available countries, unfortunately we cannot ship to your country at this time.|
|How do I return an item?|
|We accept returns for complete refund 14 calendar days after delivery, or for exchange/store credit 30 calendar days after delivery. Please make sure to email us at firstname.lastname@example.org so that we can process your preferred return method as soon as possible. Then just ship your item(s) with the original packing slip to:
250 Homer Street
Olean, NY 14760
If an item is received damaged or is incorrectly shipped, please contact us right away at email@example.com.
You are responsible for shipping costs on returns for undamaged items; if you'd like an exchange, your replacement item will ship on us. We ship all exchanges using USPS First Class.